Frequently Asked Questions (FAQ)

Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More

Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.

We offer a wide range of products, including:

Custom Stickers: Custom Die Cut Stickers, Custom Roll Labels, Custom Transfer Decal Stickers, Custom Sticker Sheet, Custom Wall Stickers, Custom Tattoo Stickers, Custom Nail Stickers, Custom Hologram Stickers, Custom Epoxy Stickers, Custom Puffy Stickers, Custom Rhinestone Stickers, Custom Tags, Custom Embroidery Patches, Custom Sticker Note, Wholesale ID Hologram Overlay, Custom Eggshell Stickers, Custom Scratch and Sniff Stickers, Custom Scratch Off Stickers, Custom Stencils, Custom Glow In The Dark Stickers, Custom Metal Labels, Custom Blister Stickers, Custom Wax Seal Stickers, Custom EVA Foam Stickers, Custom Felt Stickers, Custom Leather Stickers, Custom Mirror Stickers, Custom Rubber Labels, Custom Lenticular Stickers, and Custom TPE Stickers.

Custom Magnets: Custom Car Magnets, Custom Wood Fridge Magnets, Custom Epoxy Fridge Magnets, Custom Metal Fridge Magnets, Custom Rubber Fridge Magnets, Custom Resin Fridge Magnets, and Custom Acrylic Fridge Magnets.

Custom Keychains: Custom Plastic Keychains, Custom Metal Keychains, Custom Acrylic Keychains, Custom Leather Keychains, Custom Wooden Keychains, and Custom Rubber Keychains.

Custom Buttons: Custom Buttons.

Custom Pins: Custom Pins.

Custom Boxes: Custom Mailer Boxes, Custom Folding Cartons, Custom Gift Boxes, Custom Display Boxes, Custom Corrugated Boxes, Custom Paper Tubes, and Custom Tin Boxes.

Custom Tote Bags: Custom Jute Bags, Custom Nylon Bags, Custom Canvas Bags, Custom Cotton Bags, Custom Polyester Bags, Custom PP Woven Bags, and Custom Non Woven Bags.

Custom Paper Bags: Custom Specialty Paper Bags, Custom Coated Paper Bags, Custom White Kraft Paper Bags, and Custom Kraft Paper Bags.

Custom Plastic Bags: Custom Mailing Bags, Custom Stand Up Pouches, Custom PVC Bags, PE Drawstring Bags, Custom Flat Pouches, and Custom Mylar Pouches.

Custom Notebooks: Custom Spiral Bound Notebooks, Custom Paperboard Notebooks, Custom Leather Notebooks, Custom Fabric Notebooks, and Custom Wooden Notebooks.

Custom Commercial Printing: Custom Cards, Custom Posters, Custom Brochures, Custom Magazines, Custom Booklets, Custom Flyers, and Custom Leaflets.

Custom Printing on Apparel: Custom T-Shirts, Custom Polo Shirts, Custom Hoodies, and Custom Hat.

Custom Wholesale Promotional Gifts: Custom Mugs, Custom Mouse Pads, Custom Tumblers, Custom Coasters, Custom Metal Signs, Custom Poker Chips, Custom Door Mats, Custom Blanket, and Custom Canvas Prints.

Holiday and Event Decorations: Christams Gifts and Decorations, Halloween Gifts and Decorations, Easter Gifts and Decorations, Independence Day Gifts and Decorations, Valentine's Day Gifts and Decorations, Wedding Gifts and Decorations, Birthdays Gifts and Decorations, Graduation Parties Gifts and Decorations, and Oktoberfest Gifts and Decorations.

Customized Gifts: Various tailored gifts for unique occasions.

Yes, we provide tailored solutions for unique shapes, sizes, and other specific requirements.

For in-stock or simple custom products: You can place an order directly on the product page by selecting the options and completing payment. For simple customizations, after placing your order, please submit your design files via the provided form or email.

For complex customizations or bulk orders: Contact us for a quote. We’ll provide a tailored price based on your specific requirements.

Regardless of the type of customization, we typically require the following details: specifications, quantity, and design files (including shape and print colors). Simple customizations have predefined options on the product page, while complex orders require further communication to finalize details before quoting.

The estimated production time is listed directly on the product page for your convenience, and the timeline varies based on the product type, quantity, and customization complexity:

For smaller quantities (e.g., 100-1,000 pieces): Many products can be completed within 3-7 business days, or even 1 day in some cases. However, this may not apply to all products.

For larger quantities or complex products: The timeline may extend to 7-15 business days. Even small orders for certain intricate products might require this amount of time.

For very large quantities: Production could take 15-30 business days or longer, depending on the product and requirements.

Please contact us with your specific needs for an accurate production timeline.

Yes, we offer various sample options to ensure you're confident in your order:

eProofs: Provided with every order, eProofs allow you to review and confirm your design preferences before production.

Physical Samples:

--- Photo and Video Samples: We provide photos or videos of physical samples for qualified customers to help with decision-making.

--- Shipped Samples: If physical samples need to be shipped to you, sample fees and shipping costs will apply.

Pre-production Proofs: Physical pre-production proofs are available for review before the full order is produced. Additional charges may apply, and timelines may vary depending on the product.

For more details, please visit our Sample and Proof Policy.

We accept PayPal, BTC, USDT, credit cards, MoneyGram, bank transfers, and other secure payment methods. To learn more, please visit our Payment Questions page.

Yes, discounts are available for bulk orders. Please note that the prices listed on our website are based on smaller quantities or products with simple customization requirements. For larger quantities or more complex customizations, feel free to contact us to receive a tailored quote with better pricing.

We provide tracking numbers and instructions to monitor your shipment’s progress.

Shipping times depend on the destination, product type, and chosen shipping method. For a detailed breakdown and the most accurate information, please visit our Shipping and Delivery page.

Our return and exchange policy depends on the specific product and situation, as most of our items are custom-made. For detailed information on eligibility and procedures, please visit our Returns and Exchanges page.

Please contact our customer service team with photos and details of the issue for prompt assistance.