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Returns & Exchanges

Our goal is to leave you obsessed with your purchase! If you’re not completely in love, we accept returns & exchanges within 28 days.

Return Policy

•   Merchandise must be returned within 28 days.

•   Merchandise must not be worn, altered, or washed.

•   Merchandise must have all tags attached and be returned in original packaging.

•   Merchandise returned without the original security tag, or a damaged security tag may result in a delayed refund or may not qualify for a refund.  

•   Footwear must include the original shoebox in its original condition, without postal labels. Shoebox fees are charged when footwear is returned in a damaged shoe box, or without the original shoebox.

•   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

•   Final Sale items may not be returned.

I want a different size/colour

If you would like a different size or colour, please return your unwanted item and place a new order.

Returning a faulty or incorrect item?

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

I'm an International customer. How do I return something to you?

We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.
Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

Can I exchange an item?

We can't offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you'd prefer.

Returning a faulty or incorrect item?

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

One more thing.

All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

What's the return process?

Is it easy to return items?

Please contact [email protected] to start process. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased within 28 days after delivery.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Refer to above details for more information.