Frequently Asked Questions (FAQ)
1. Company Information
+2. Products and Services
+What types of custom products do you offer?
+We offer a wide range of products, including:
Custom Stickers: Custom Die Cut Stickers, Custom Roll Labels, Custom Transfer Decal Stickers, Custom Sticker Sheet, Custom Wall Stickers, Custom Tattoo Stickers, Custom Nail Stickers, Custom Hologram Stickers, Custom Epoxy Stickers, Custom Puffy Stickers, Custom Rhinestone Stickers, Custom Tags, Custom Embroidery Patches, Custom Sticker Note, Wholesale ID Hologram Overlay, Custom Eggshell Stickers, Custom Scratch and Sniff Stickers, Custom Scratch Off Stickers, Custom Stencils, Custom Glow In The Dark Stickers, Custom Metal Labels, Custom Blister Stickers, Custom Wax Seal Stickers, Custom EVA Foam Stickers, Custom Felt Stickers, Custom Leather Stickers, Custom Mirror Stickers, Custom Rubber Labels, Custom Lenticular Stickers, and Custom TPE Stickers.
Custom Magnets: Custom Car Magnets, Custom Wood Fridge Magnets, Custom Epoxy Fridge Magnets, Custom Metal Fridge Magnets, Custom Rubber Fridge Magnets, Custom Resin Fridge Magnets, and Custom Acrylic Fridge Magnets.
Custom Keychains: Custom Plastic Keychains, Custom Metal Keychains, Custom Acrylic Keychains, Custom Leather Keychains, Custom Wooden Keychains, and Custom Rubber Keychains.
Custom Buttons: Custom Buttons.
Custom Pins: Custom Pins.
Custom Boxes: Custom Mailer Boxes, Custom Folding Cartons, Custom Gift Boxes, Custom Display Boxes, Custom Corrugated Boxes, Custom Paper Tubes, and Custom Tin Boxes.
Custom Tote Bags: Custom Jute Bags, Custom Nylon Bags, Custom Canvas Bags, Custom Cotton Bags, Custom Polyester Bags, Custom PP Woven Bags, and Custom Non Woven Bags.
Custom Paper Bags: Custom Specialty Paper Bags, Custom Coated Paper Bags, Custom White Kraft Paper Bags, and Custom Kraft Paper Bags.
Custom Plastic Bags: Custom Mailing Bags, Custom Stand Up Pouches, Custom PVC Bags, PE Drawstring Bags, Custom Flat Pouches, and Custom Mylar Pouches.
Custom Notebooks: Custom Spiral Bound Notebooks, Custom Paperboard Notebooks, Custom Leather Notebooks, Custom Fabric Notebooks, and Custom Wooden Notebooks.
Custom Commercial Printing: Custom Cards, Custom Posters, Custom Brochures, Custom Magazines, Custom Booklets, Custom Flyers, and Custom Leaflets.
Custom Printing on Apparel: Custom T-Shirts, Custom Polo Shirts, Custom Hoodies, and Custom Hat.
Custom Wholesale Promotional Gifts: Custom Mugs, Custom Mouse Pads, Custom Tumblers, Custom Coasters, Custom Metal Signs, Custom Poker Chips, Custom Door Mats, Custom Blanket, and Custom Canvas Prints.
Holiday and Event Decorations: Christams Gifts and Decorations, Halloween Gifts and Decorations, Easter Gifts and Decorations, Independence Day Gifts and Decorations, Valentine's Day Gifts and Decorations, Wedding Gifts and Decorations, Birthdays Gifts and Decorations, Graduation Parties Gifts and Decorations, and Oktoberfest Gifts and Decorations.
Customized Gifts: Various tailored gifts for unique occasions.
Can you accommodate special design requests?
+Yes, we provide tailored solutions for unique shapes, sizes, and other specific requirements.
3. Technical Questions
+What file format is required for the design?
+We prefer vector graphics in AI, CDR, or PDF format. If you don’t have vector graphics, you can provide a high-resolution image (Raster graphics) in any format to ensure good print quality.
————Below is the difference between Vector and Raster Graphics————
Vector graphics are made of paths defined by mathematical equations, allowing infinite scalability without losing quality—ideal for logos and illustrations.
Raster graphics are composed of pixels, making them resolution-dependent and better for photos.
You can differentiate them by zooming in: vectors remain sharp, while rasters become pixelated.
What color mode should my design file be in for printing?
+For printing, we recommend submitting files in CMYK or PMS (Pantone Matching System), as these are specifically designed for print production.
RGB is intended for digital displays and is not suitable for printing. If an RGB file is provided, we’ll convert it to CMYK or PMS, which may result in noticeable color shifts—some colors are particularly prone to changes. To ensure the closest match between your design and the final printed product, please provide files in CMYK or PMS from the start.
Why is my PDF text broken/missing fonts when opened?
+To ensure the design displays correctly in our system, could you please convert the text to vector outlines? This is necessary because the original fonts aren't embedded, which currently prevents proper viewing.
What this means:
- Text becomes uneditable vector shapes
- File compatibility improves universally
How to do it:
- Adobe Illustrator
Select all text → Right-click → "Create Outlines" (Ctrl+Shift+O) - In Coreldraw
Select all text → Right-click → "Create Outlines" (Ctrl+Q)
Feel free to ask if you need guidance! Once outlined, simply resave the PDF and share it back.
How long do UV-resistant inks typically last in digital printing vs. UV-curable flatbed/offset printing?
+A: Durability varies significantly between ink types and environments. Here’s a detailed comparison:
1. Digital Printing Inks:
- Outdoor: Colors fade within 3-6 months (darker shades like black/deep blue last longer; yellows/whites fade faster).
- Indoor: Lasts 2+ years with minimal fading (lighter colors fade gradually over time).
2. UV-Curable Inks (Flatbed/Offset):
- Outdoor: Colors stay vibrant for 1.5-3 years (darker colors: 3-5 years; lighter colors begin fading after 1.5-3 years).
- Indoor: Retain vibrancy for 5-10+ years (darker shades outperform lighter ones but both excel compared to outdoor use).
Key Takeaways:
✅ Use UV-curable inks for long-term outdoor/indoor projects.
✅ Prioritize darker colors for maximum fade resistance.
✅ Digital printing suits short-term needs or indoor displays.
4. Ordering and Production
+How Can I Place an Order?
+For in-stock or simple custom products: You can place an order directly on the product page by selecting the options and completing payment. For simple customizations, after placing your order, please submit your design files via the provided form or email.
For complex customizations or bulk orders: Contact us for a quote. We’ll provide a tailored price based on your specific requirements.
Regardless of the type of customization, we typically require the following details: specifications, quantity, and design files (including shape and print colors). Simple customizations have predefined options on the product page, while complex orders require further communication to finalize details before quoting.
What is the minimum order quantity (MOQ) for this product?
+You can check the price and quantity tiers listed on each product page, which includes our standard MOQ.
For complex customization requests or if you need to discuss specific order details, please contact us directly—we’re happy to tailor a solution for your needs!
How long is the production turnaround time?
+The estimated production time is listed directly on the product page for your convenience, and the timeline varies based on the product type, quantity, and customization complexity:
For smaller quantities (e.g., 100-1,000 pieces): Many products can be completed within 3-7 business days, or even 1 day in some cases. However, this may not apply to all products.
For larger quantities or complex products: The timeline may extend to 7-15 business days. Even small orders for certain intricate products might require this amount of time.
For very large quantities: Production could take 15-30 business days or longer, depending on the product and requirements.
Please contact us with your specific needs for an accurate production timeline.
Do you offer free samples? How can I request them?
+Yes, we offer various sample options to ensure you're confident in your order:
eProofs: Provided with every order, eProofs allow you to review and confirm your design preferences before production.
Physical Samples:
--- Photo and Video Samples: We provide photos or videos of physical samples for qualified customers to help with decision-making.
--- Shipped Samples: If physical samples need to be shipped to you, sample fees and shipping costs will apply.
Pre-production Proofs: Physical pre-production proofs are available for review before the full order is produced. Additional charges may apply, and timelines may vary depending on the product.
For items in stock or simple customization requests, you can order a sample using the "Order Sample" button on the product page.
For more details, please visit our Sample and Proof Policy.
5. Payment and Discount
+What payment methods do you accept?
+We accept PayPal, BTC, USDT, credit cards, MoneyGram, bank transfers, and other secure payment methods. To learn more, please visit our Payment Questions page.
Do you offer discounts for bulk orders?
+Yes, discounts are available for bulk orders. Please note that the prices listed on our website are based on smaller quantities or products with simple customization requirements. For larger quantities or more complex customizations, feel free to contact us to receive a tailored quote with better pricing.
6. Shipping and Delivery
+How can I track my order once it’s shipped?
+We provide tracking numbers and instructions to monitor your shipment’s progress.
What is the estimated shipping time for my order?
+Shipping times depend on the destination, product type, and chosen shipping method. For a detailed breakdown and the most accurate information, please visit our Shipping and Delivery page.
7. Returns and After-Sales Support
+What is your return and exchange policy?
+Our return and exchange policy depends on the specific product and situation, as most of our items are custom-made. For detailed information on eligibility and procedures, please visit our Returns and Exchanges page.
How do I report a product issue?
+Please contact our customer service team with photos and details of the issue for prompt assistance.
Custom Stickers | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Keychains| FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Magnets | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Buttons | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Pins | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Boxes | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Tote Bags | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Paper Bags | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Plastic Bags | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Notebooks | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Commercial Printing | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Custom Printed Apparel | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
Personalized Gifts | FAQs
1. Company Information
+Who is Zigpac?
+Zigpac empowers small and medium businesses worldwide by providing efficient and flexible custom printing, gift packaging, and promotional products. Learn More
Where are your production facilities located? Can I visit them?
+Our production facilities are located in Longgang, Wenzhou City of China, a hub for the printing and packaging industry. Visits can be discussed upon request.
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